What measures are being taken against the spread, practices of safety and hygiene protocols?
Casas Brancas Boutique Hotel & Spa folows all measures of safety and prevention recommended by OMS and Health Department and more: 

• Express check-in (Check In Online): you will be able to fill in all the data and send documents before arrival, thus faster and more efficient.
• In order to avoid contamination by the Coronavirus in our Hotel, we will check the temperature of guests at check in. If, on arrival, a guest is showing a high temperature or we suspect Covid-19 contamination, the guest will be referred to the local health service so that further care can be provided.
• The use of the mask will be mandatory within the social areas of the entire hotel.
• The use of the gym will only be allowed through pre-reservations at our front desk, and a maximum of 02 people per shift.
• Yoga classes may be scheduled, however all the other Spa services are temporarily suspended.
• Access to the rooms by our housekeeping and / or maintenance team will be done when the room is unoccupied.
• UV technology for disinfecting keys used by Reception.
• The use of a mask is mandatory in all areas of the Hotel, except in the pool and restaurant.
• We provide disposable masks for our guests.

What is the telephone number of Casas Brancas?

+55 (22) 2623-0303
Sales Department: + 55 (21) 2018-0382

What are Casas Brancas contact emails?

Sales Department: reservas@casasbrancas.com.br | marketing@casasbrancas.com.br | reservas2@casasbrancas.com.br | experiencias@casasbrancas.com.br
Front Desk: front@casasbrancas.com.br
Human resources: dp@casasbrancas.com.br
Spa Casas Brancas: spa@casasbrancas.com.br

How to get a private transfer?

We can arrange a private transfer if you wish. We clarify that this is a third party service, leaving the hotel free of any responsibility.
This service is scheduled directly with the guest via email. For more information, front@casasbrancas.com.br
Note: Reservations, changes or cancellations will be accepted at least 24 hours in advance. We do not schedule transfers through agencies or any kind of intermediary.

How do I rent a car in Rio de Janeiro?

There are car rental establishments throughout the city and within the international airport.

How do I rent a car in Búzios?

There are car rental agencies in Búzios and usually two options are offered; The regular and the open cars, known as “Bugres”. Our receptionists can schedule this service with the agencies if necessary. We declare that our establishment is not responsible for the efficiency of these services.

Does the hotel have secure parking?

The hotel offers 24-hour parking for guests, however, Casas Brancas is not responsible for damages caused by third-party cars.

How to get there using public transportation?

Buses leave the Rio de Janeiro Bus Station usually every 2 hours, from 06:00 am to 08:00 pm. The trip lasts approximately 2h30.

How far is the city center of Casas Brancas?

Casas Brancas is situated a few steps from the city center, only five minutes walk.

How many beaches are there in Búzios?

In the Búzios peninsula, there are twenty-one different beaches, from calm and suitable for diving, to perfect waves for surfing and other water sports.

How’s the nightlife like in Búzios?

During the low season, Búzios offers a relaxed and quiet atmosphere. Restaurants open all week and most nightclubs only on weekends, when Búzios is visited by those seeking an alternative to the life of Rio de Janeiro.
At this moment, with the bars and restaurants full of beautiful and fun people, it is easy to understand the fascination Búzios causes in its visitors
In the high season the nightlife is very exciting, with people from all over the world enjoying their restaurants, bars and clubs.

What to wear?

Spring

Beach: Bikini / shorts, sarong, hat, sunglasses, sunscreen, low sandals, lightweight shirt to wear at the end of a beach day at sunset.
During the day: clothes suitable for average temperatures of 25 °.

At night: the temperature can drop to 20 °, so it is advisable to have a light blouse. A shawl can also be useful for cooler nights.

Summer

Beach: Bikini / shorts, sarong, hat, sunglasses, sunscreen, low sandals and the lightest clothes you have.

During the day: clothes suitable for average temperatures of 30 °.

At night: dresses, skirts, blouses, sandals, shorts, t-shirts. A lightweight, long sleeve shirt to wear when windy.

Autumn

Beach: Bikini / shorts, sarong, hat, sunglasses, sunscreen, low sandals, long sleeved light shirt to wear at the end of a beach day at sunset.

During the day: clothes suitable for average temperatures of 24 °.

At night: the temperature can drop to 20 °, so it is advisable to wear a thin blouse, closed shoes, shawl and pants.

Winter

Beach: Bikini / shorts, dresses or comfortable pants, sarong, hat, sunglasses, sunscreen, low sandals, light shirt with long sleeves or a thin blouse to wear at the end of a beach day at sunset.

During the day: clothes suitable for average temperatures of 24 °.

At night: the temperature can lower up to 18 °, therefore it is recommended to wear a blouse, closed shoes, shawl, trousers and a jacket

Can I book online?

Click on the “Online Reservations” link; and make your reservation in our online system and enjoy the best rate in the region.

Must I disclose my credit card details?

Your credit card details are required to secure your reservation.

Do I need to pay in advance?

All reservations require full payment prior to arrival.

Will I receive confirmation of my reservation?

Once your credit card is billed, a final confirmation with the reservation number will be sent by email.

How can I cancel my reservation?

The cancellations and changes must be requested by email (reservas@casasbrancas.com.br). If you have made your reservation through third parties such as agencies or OTAs, the cancellation and changes must be requested directly to them.

When will my credit card be billed?

Your credit card will be billed in accordance with the specific cancellation policies of your reservation.

Are taxes included in the daily rate?

You must add 10% of taxes to the price of the daily rates.

What cards are accepted?

Casas Brancas accepts Visa, Mastercard, American Express, Elo, Diners and Discover

Does Casas Brancas require any guarantee for extras?

The hotel reserves the right to pre-authorise credit cards prior to arrival, the amount of BRL 2,000 as a guarantee for eventual extras.

What time does check in begin?

Check in starts at 3pm

Until what time is the check out?

Check out is at noon.

Can I store my luggage?

We do not guarantee the storage of luggage, but we always do our best to satisfy our customers.

Are the daily rates per apartment or per person?

The rates are valid for double occupancy, whether occupied by one or two people.
In some apartments a third bed can be placed, with an addition of 30% of the daily cost of the apartment itself.

What are the different room options in the Hotel?

Casas Brancas has 33 rooms, all individually decorated, with eight different categories:

Junior Standard: An apartment that offers the simplicity and comfort characteristic of the hotel with an internal view.

Standard: Apartments with internal view, preserving all the comfort and identity of the Casas Brancas style.

Classic: Apartments with panoramic sea view without balcony

Superior: Apartments with panoramic sea views, with small balconies.

Deluxe: Larger apartments with panoramic sea views and larger private balcony.

Junior Suite: Large apartments with panoramic sea views and a small balcony.

Master Suite: Large apartments with panoramic sea views and private balconies.

The Suite: A unique room with sea view, pool, sofa with positioning favoring the view and sun lounger on the balcony. This accommodation has around 60m².

The Loft:Our new and most exclusive experience. A space where the breeze and natural light blend with the best view of the sea Casas Brancas has to offer, these 160 m² (480 feet²) compose the elegant and only rooftop room of the hotel. A private elevator, a spacious veranda with sun loungers facing sunset, two bathrooms and it’s independent kitchen recreate a unique and unforgettable stay.

Do all rooms have a sea view?

No, the standard category of apartments does not have an ocean view, but it retains all the comfort and identity of the Casas Brancas style

What is the layout of the beds in the apartments?

Single or double apartment offers 01 double bed, which, depending on the characteristics of the apartment, can be separated into two singles.
If separate beds are required (single) a special request must be mentioned in the field of your reservation observations.
Quadruple apartment offers 01 double bed in an apartment and two single in another, sharing the bathroom.
If 03 single beds are required in the same room a special request must be mentioned in the field of observations of your reservation.
Children are considered in the maximum capacity of people of each apartment and must be informed at the time of their reservation

We remind you that any special request will be subject to availability

Is breakfast included in the daily rate?

Yes, a tropical breakfast served on the terrace facing the sea, is included in the daily rate.

Does the hotel have a meeting room?

Yes, Casas Brancas has a meeting room with a maximum capacity of 18 people.

Children are admitted from what age?

In Casas Brancas children are admitted only from the age of five.

Do I need a Visa to enter Brazil?

Visitors from several countries will not need a visa, as long as the passport is valid for at least six months after entering Brazil.

No visa is required for European Community countries, including the United Kingdom. A tourist visa is required for U.S. citizens, Canada, Australia, Mexico and Japan.

At the time of check-in, the guest will be asked to present an official identification document of their country.

Is internet free?

Yes, the use of the internet is free.

Do you have satellite TV?

Yes, we have satellite and cable TV

Electricity and type of outlet

Electricity in Brazil is 110 volts with the three-pin plug sockets.

What is the Lost & Found policy?

Items forgotten by hotel guests and found after their departure will be stored for 90 days. After this period, the hotel will unravel unclaimed items in any way it deems most appropriate.

Is it allowed to use drones on the property?

Drones and aerial imagery are not allowed on the property to preserve the experience of all guests.