24-hour reception: phone+55 22 99790-9544 / +55 22 2623-0303 | Sales: phone+55 21 2018- 0382 (office hours)

Contact

What is the phone number for Casas Brancas?

+55 (22) 2623-0303


What are the contact e-mails for Casas Brancas?

Sales department: reservas@casasbrancas.com.br | marketing@casasbrancas.com.br | reservas2@casasbrancas.com.br |experiencias@casasbrancas.com.br
Reception: front@casasbrancas.com.br
Human resources: dp@casasbrancas.com.br
Casas Brancas Spa: spa@casasbrancas.com.br

How to get there

How do I get a private transfer?

We can arrange a private transfer if you wish. Please note that this is an outsourced service and the hotel is not responsible for it.
This service is arranged directly with the guest via email. For more information, front@casasbrancas.com.br
Note: Reservations, changes or cancellations will be accepted at least 24 hours in advance. We do not arrange transfers through agencies or any kind of intermediary.


How to rent a car in Rio de Janeiro?

There are car rental outlets all over the city and inside the international airport.


How to rent a car in Búzios?

There are car rental agencies in Búzios and they usually offer two options: standard cars and open cars, known as "Bugres". Our receptionists can arrange this service with the agencies if necessary. Please note that our establishment is not responsible for the efficiency of these services.


Does the hotel have secure parking?

The hotel offers 24-hour parking for guests, but Casas Brancas is not responsible for damage caused by third-party cars.


How to get there by public transport?

Buses leave from the Rio de Janeiro bus station usually every 2 hours, from 6am until 8pm. The journey takes approximately 2h30.

Búzios

How far is Casas Brancas from the city center?

Casas Brancas is located just a five-minute walk from the city center.


How many beaches are there in Búzios?

On the Búzios peninsula, there are twenty-one different beaches, ranging from calm and suitable for snorkeling to those with perfect waves for surfing and other water sports.


What's the nightlife like in Búzios?

During the low season, Búzios offers a relaxed and peaceful atmosphere. Restaurants are open all week and most nightclubs only at weekends, when Búzios is visited by those looking for an alternative to Rio de Janeiro.
At this time, with the bars and restaurants full of beautiful and fun people, it's easy to understand why Búzios fascinates its visitors
In high season the nightlife is very exciting, with people from all over the world enjoying its restaurants, bars and clubs.


What to wear?

Spring

Beach: Bikini/shorts, sarong, hat, sunglasses, sunscreen, flat sandals, light shirt with wide sleeves to wear at the end of a day on the beach, at sunset.
During the day: clothing suitable for average temperatures of 25°.

At night: the temperature can drop to 20°, so a light sweater is recommended. A shawl can also be useful for colder nights.

Summer

Beach: bikini/shorts, sarong, hat, sunglasses, sunscreen, flat sandals and the lightest clothes you have.

During the day: clothing suitable for temperatures averaging 30°.

At night: dresses, skirts, blouses, sandals, shorts, t-shirts. A very light shirt with wide sleeves to wear when it's windy.

Autumn

Beach: Bikini/shorts, sarong, hat, sunglasses, sunscreen, flat sandals, light long-sleeved shirt to wear at the end of a beach day, at sunset.

During the day: clothing suitable for average temperatures of 24°.

At night: the temperature can drop to 20°, so it's advisable to wear a thin sweater, closed shoes, a shawl and pants.

Winter

Beach: Bikini/shorts, comfortable dresses or pants, sarong, hat, sunglasses, sunscreen, flat sandals, light long-sleeved shirt or a thin blouse to wear at the end of a day on the beach at sunset.

During the day: clothing suitable for average temperatures of 24°.

At night: the temperature can drop as low as 18°, so it is advisable to wear a sweater, closed shoes, a shawl, pants and a jacket

Reservations and payment methods

Can I book online?

Click on the "Online Reservations" link; make your reservation in our online system and enjoy the best rates in the region.


Should I reveal my credit card details?

Your credit card details are required to guarantee your reservation.


Is it necessary to pay in advance?

All reservations require full payment before arrival.


Will I receive confirmation of my booking?

Once payment has been made, a final confirmation with the booking number will be sent by email.


How can I cancel my reservation?

Cancellations and changes must be requested by email (reservas@casasbrancas.com.br). If you have booked through third parties such as agencies or OTAs, cancellations and changes must be requested directly from them.


When will my credit card be charged?

Your credit card will be charged according to the specific cancellation policies of your reservation.


Are taxes included in the daily rate?

You must add 10% tax to the daily rate.


Which cards are accepted?

Casas Brancas accepts Visa, Mastercard, American Express, Elo, Diners and Discover cards.


Does Casas Brancas ask for a guarantee for extra consumption?

Casas Brancas reserves the right to make a pre-authorization fee of R$2,000.00 at the time of check-in to guarantee any extra consumption.

Check-in and Check-out

What time does check-in start?

Check-in starts at 3pm.


What time is check-out?

Check out is at 12 noon.


Can I check in early?

Express check-in (Check In Online): You can fill in all the details and send documents before arrival, making your reception faster and more efficient.


Can I store my luggage?

We don't guarantee luggage storage, but we always do our best to satisfy our customers.

Facilities, rooms and breakfast

Are the rates per apartment or per person?

The rates are valid for a double room, whether occupied by one or two people.
In some apartments, a third bed can be added, which costs 30% of the room rate.


What are the different room options at the hotel?

Casas Brancas has 33 rooms, all individually decorated, with nine different categories:

Junior Standard: Accommodation that offers the simplicity and comfort characteristic of the hotel with an internal view.

Standard: Accommodation with an internal view, preserving all the comfort and identity of the Casas Brancas style.

Classic: Accommodation with panoramic sea view without balcony

Superior: Accommodation with panoramic sea views and small balconies.

Deluxe: Larger accommodation with panoramic sea views and a larger private balcony.

Junior Suite: Accommodation with panoramic sea views, small balcony, living room and bathtub.

Master Suite: Spacious accommodation with panoramic sea views, private balconies and a bathtub or small pool.

The Suite: Unique accommodation with a sea view, private pool, sofa positioned to favor the view and sun lounger on the balcony. This room has around 60m2.

The Loft: A unique space with the best views of Casas Brancas. It has 160 m² located on the hotel's elegant rooftop. A spacious balcony with panoramic sea and sunset views, two bathrooms and an independent kitchen area.


Do all the rooms have a sea view?

The Junior Standard and Standard categories do not have sea views, but retain all the comfort and identity of the Casas Brancas style.


What is the layout of the beds in the apartments?

Single or double apartments offer one double bed, which, depending on the characteristics of the apartment, can be separated into two single beds.
If separate (single) beds are required, a special request must be made in the remarks field of your booking.
A quadruple apartment offers 01 double bed in one apartment and two single beds in another, sharing a bathroom.
If 03 single beds are required in the same room, a special request must be made in the remarks field of your booking.
Children are included in the maximum number of people in each apartment and must be informed at the time of booking.

Please note that any special requests are subject to availability


Is breakfast included in the price?

Yes, a tropical breakfast served on the terrace facing the sea is included in the rate.


Does the hotel have a meeting room?

Yes, Casas Brancas has a meeting room with a maximum capacity of 18 people.

Children

From what age are children admitted?

Casas Brancas welcomes children from the age of five. They will be considered within the capacity of each apartment. When booking, please inform the reservations department of the inclusion of minors.

Visa and passport

Do I need a visa to enter Brazil?

Visitors from different countries will not need a visa as long as their passport is valid for at least six months from the time they enter Brazil.

No visa is required for European Community countries, including the United Kingdom. A tourist visa is required for citizens of the USA, Canada, Australia, Mexico and Japan.

At check-in, guests will be asked to present an official identification document from their country.

Other questions

Is internet use free?

Yes, internet use is free.


Do you have satellite TV?

Yes, we have satellite and cable TV


Electricity and type of socket

Electricity in Brazil is 110 volts with three-pin plug sockets.


What is the Lost & Found policy?

Items forgotten by hotel guests and found after departure will be kept for return to the owner within 90 days. After this period, unclaimed items will be disposed of as the hotel sees fit.


Is professional photography or the use of drones allowed on the property?

In order to maintain the privacy of all our guests, the use of drones is not permitted on our property, and it is expressly FORBIDDEN to take photographs for commercial or professional purposes that associate the hotel with any type of brand. Failure to comply with these policies will result in the summary cancellation of the reservation, with no refund of prepaid amounts.
It is strictly forbidden to produce any publicity campaign or advertisement for products and services within the premises of CASAS BRANCAS BOUTIQUE HOTEL & SPA, either in the common areas or in the private areas without prior formal authorization (in writing). Failure to comply with this rule, using Casas Brancas Boutique Hotel & Spa as a rental for these same purposes, will result in administrative and judicial measures to remove the advertising campaign and/or advertisement of products and services, in addition to the payment of a fine in the amount of R$ 30,000.00 (thirty thousand reais) and any losses and damages to be arbitrated in court. In this way, the guest acknowledges and agrees with this policy presented by the hotel when making their reservation, being fully aware of the restrictions and other measures.


Are pets allowed?

Pets are not allowed.